Refund policy

Return & Refund Policy – BravePro

At BravePro, we take pride in delivering high-quality specialty coffee and merchandise. Please review our return and refund policy carefully:

Coffee Products

• Due to the nature of our products, all coffee items must be unopened, sealed, and in their original packaging to be eligible for return.
• Opened or used coffee products are not eligible for return under any circumstances.

Merchandise

• Merchandise items must be unused, unworn, and in their original packaging to qualify for a return.

Return Shipping

• Customers are responsible for all return shipping costs.
• We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

Refunds

• Refunds are only issued in cases of manufacturing defects or damaged products upon arrival.
• To request a refund, customers must provide proof (photos/videos) within 48 hours of delivery.

Non-Returnable Items

• Any product that has been opened, used, or is not in its original condition.
• Any item returned without prior approval.

How to Request a Return
To initiate a return or report an issue, please contact us at: florida@braveprousa.com / georgia@braveprousa.com